These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word 'you' or 'your' it means the Customer: 'we', 'us' or 'our' means the Remover. These terms and conditions can be varied or amended subject to prior written agreement. (A COPY OF THESE TERMS AND CONDITIONS IN LARGER PRINT IS AVAILABLE ON REQUEST).
It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. By "undamaged" we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation. If we fail to discharge the responsibilities we will be liable under this agreement to compensate you for such failure.
Providing parking is the responsibility of the customer, if there are restrictions eg: yellow lines, red routes, residents only, etc you must provide a permit from the local council if this is not possible, please be honest and say where the closest legal parking is available eg: 50 yards, 100 yards, etc.
This may cost a little more but it is much better for you and our man if we know in advance, if parking is legal try to reserve a space for the van outside before it arrives.
Our man will not park illegally and our man may have to leave if legal parking is not provided.
Our preferred method of payment is cash, bank transfer and card payment. Cash should be paid to the supervisor at the delivery point.
You should make sure that you have the cash ready in advance as cashpoint visits and waiting times are chargeable. All European moves must be paid via Bank transfers Payment in advance.
Our Man will do their best to arrive within the time scale stated, however, arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather, etc).
We have never let a customer down!
If due to unforeseen circumstances, border closures, weather, sickness, etc we do have to cancel your removal we will try to give at least 48 hours notice where possible, if cancellation is necessary, we may be able to rebook you for a later date.
It is our responsibility to help with the load and unload of your goods and to make sure we provide you with the excellent customer service.
Our man will load and unload to the rooms of your choice, we will place items in specific rooms for you or rebuild dismantled items if agreed and quoted for in advance.
You may incur extra charges if the actual amount of items on the day exceeds the number of items that were included in your quote, a couple of boxes more would not normally cause an issue.
However, if you have under-estimated your items by more than this our man will add on an extra charge depending on the number of items and time taken to load them.
If you have grossly under-estimated or have been misleading about the amount, size, or type of items you have, we have the right to refuse assistance on the day and or make extra charges.
Do not overload boxes or use oversized boxes. If they are too heavy for you to lift then they are too heavy for our man to lift and may result in you having to leave them behind or face extra charges, if a box is too heavy redistribute the items between boxes.
Never use large boxes for books, books are extremely heavy when boxed together and should be packed in small boxes only.
Unless otherwise arranged, waiting time will be charged at £30 per hour.
Waiting time includes; key collection, contract signing, late arrival of the customer.
If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.
You may incur extra charges if you have not informed us of awkward access. Awkward access can include, no vehicle access, steep hills, narrow roads, no parking available in close proximity to the property, cramped stair and hallway conditions.
Furniture items should be wrapped or packed in strong cardboard, to prevent extremities/knobs/ legs and the like sticking out and being damaged or causing damage to other items.
We reserve the right to add extra costs for unforeseen circumstances (eg: waiting for keys or gaining entry, incorrect addresses, removal of windows, and so on).
At GLASGOW FAST AND CHEAP REMOVALS LTD. We giving our customers peace of mind at
*** NO UPFRONT PAYMENT REQUIRED ***
*** NO DEPOSIT REQUIRED ***
*** FREE CANCELLATION ***
*** FREE POSTPONE ***
Please let us know 24 hours in advance if you intend to cancel the booking.
Verbal or threatening behaviour will not be tolerated. If our man is forced to leave the job because of abuse from the customer verbally or otherwise the customer will still be liable to pay in full.